The Group aims to improve the quality of our client’s working and living environments: to provide client-oriented services and solutions, to ensure proper communication and timely, detailed information regarding property management issues.
We aim to improve our customers’ working and living environments, ensuring quick communication as well as timely and comprehensive information. The customers’ experience and evaluations are widely communicated through the Group’s internal communication channels. Taking into consideration the continuously analyzed customers’ needs, the Group develops focused activity plans and sets targets for its activities. The Group companies operate in accordance with the quality management system ISO 9001:2008 and strive for quality and customer satisfaction.
Employee involvement is encouraged and possibilities to participate in the improvement of work processes are created. Employees are also encouraged to show initiative and to offer direct activity improvement solutions.
City Service aims to involve its staff in the Group’s activity processes, encourage open dialogue between different management levels and thus, increase the employees’ motivation and involvement. The Group observes the principles of tolerance in regards to age, gender, race, religion, origin and beliefs and ensures equal rights and opportunities for its personnel.
Initiatives for improving living environments in apartment buildings and encouraging neighborhood relations, responsible attitudes towards communal property are implemented and community relations and communication traditions are strengthened.
In the area of social relations, the Group develops, supports and improves the cooperation and partnership with communities, educational institutions and non-governmental organizations. The Group implements initiatives, intended for improving dwelling environments in apartment buildings, encouraging the strengthening neighbourly relations and responsible attitude towards commonly owned property, as well as strengthening community relations and socializing traditions.
Companies of the Group encourage saving natural resources, promoting waste sorting and joining projects for reducing environmental pollution.
In the area of environmental protection, the Group encourages natural resources, popularizes sorting of waste, reduces the contamination of nature and participates in initiatives dedicated to educating the society.